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Employer ProfileCitizens Bank

Banking & Financial Services
Johnston, RI

Company Description:

Headquartered in Providence, RI, we’re one of the nation’s oldest and largest financial institutions with more than 17,000 colleagues nationwide. But, at Citizens, we’re more than a bank. We want our colleagues to love coming to work, but we know that everyone looks for something different in a career. With an array of roles spanning technology, communications, marketing, bank branch operations, customer service, commercial banking and corporate operations, there’s a career here for you.

Company Insights:

10,001 - 20,000
Company Size

Why Are We Interested In Neuroinclusive Hiring?

Citizens has worked actively with ecosystem partners to launch our neurodiversity hiring program beginning in early 2021. With the help of Massachusetts General Hospital’s “Aspire Works,” which specializes in acclimating company workforces and their new hires, we’re ensuring a successful experience for everyone. Aspire Works provides guidance and training to our new hires, managers and colleagues for the first 90 days. The program launched initially at our Johnston campus and is actively expanding.

What Makes Our Company Neurodiverse Friendly?

Individual Development

  • We provide employees with job coaches
  • We allow employees to bring their job coach in for support
  • We have a structured, neurodiverse-friendly onboarding process

Organizational Development

  • Recruiters are given training to fairly evaluate neurodivergent talent
  • Managers are given training on factors that enable neurodivergent success
  • We rally employees together through Employee Resource Groups to foster a sense of community
  • Employees are given training to ensure an inclusive team environment

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Hiring Steps

  1. 01

    Initial Screening with Recruiter

  2. 02

    Technical Assessment (with Unlimited Time)

  3. 03

    Interview with Hiring Manager


Interview Accomodations

Interviewer Experienced with NeurodiversityAllowance of Fidgeting Devices

Executive Functioning

Regular job coach checkins

Scheduling Needs

Extra Time Off For AppointmentsPeriodic Rest Breaks

Physical Needs

Standing DesksErgonomic Seating

Support Ecosystem

Employee Resource Group