Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”.
As a Senior Software Engineer you will collaborate with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a scenario. Leverage a variety of feedback channels to incorporate insights into future designs or solution fixes. Ensures appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value are incorporated.
We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!
This role supports flexible work from home with occasional in-office meetings.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Collaborate with stakeholders to identify user requirements, incorporating feedback and actionable metrics into future designs.
Contribute to product architecture, helps create proposals, owns solutions, and ensures security and compliance. Assist in testing plans and automation features.
Implement code for products, services, or features with a focus on extensibility and maintainability. Review code for quality, reliability, and adherence to coding standards.
Execute project plans, break down work items, conduct experimentation, and support safe deployment of features.
Manage live service operations, act as a DRI (Direct Responsible Individial) on call, integrates telemetry data, and contributes to data analysis for system health.
Engineering Excellence: Improve developer tools, contribute to automation in production, ensure compliance with security and privacy, and stay current with industry developments.
Maintain communication with key partners across the Microsoft ecosystem to achieve desirable user experiences and meet the dynamic needs of partners and customers through product development.
- OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will require you to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
- OR equivalent experience
Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
#AZCXP #AzRelJobsMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.